Golden Dreams Travel

Disputes

These conditions and provisions shall be subject to the provision of our services and shall be interpreted in accordance with Saudi law, that a natural person who uses any of our services for a purpose may be considered outside his trade or occupation (Hereinafter referred to as "consumer") may depend on the binding provisions of the law of the country in which he habitually resides. (That is, provisions that, in accordance with the rules of the law applicable in the country concerned, must apply irrespective of this choice of law requirement, hereinafter referred to as "binding provisions.")

Any dispute arising out of these general terms and conditions and our services must be submitted exclusively to the competent courts in Hail. Notwithstanding the aforementioned jurisdictional requirement, the consumer may also follow the procedure with respect to enforcement of the relevant binding provisions applicable in Saudi courts, proceedings against the consumer may be brought in Saudi courts.

We advise you to first inform us of any complaint by communicating with our customer service. You can upload the complaint to the Saudi Commission's online dispute resolution department if it's not resolved.

The original Arabic version of these terms and conditions may have been translated into other languages. The translated version is an additional service, which is only an office translation, and you cannot derive any rights from the translated version. In the event of a dispute over the contents or interpretation of these terms and conditions, or in the event of a difference or conflict between the Arabic version and a copy in any other language of these terms and conditions, the Arabic version will be the applicable, dominant and decisive version.

Should the validity of any of these conditions and provisions cease to exist, or in the event that the provision becomes inapplicable or non-binding, you will still be bound by all other provisions.

Credit Card or Bank Transfer

When the option is available and applicable, specific flight providers offer the opportunity to pay the flight reservations (in full or in part and as defined in accordance with the provider's payment policy) to the provider during the booking process through secure online means of payment (all as provided and supported by your bank). Goldendreams-trv.com handles batches for specific services and products (via third-party batch processors) (meaning batch service) under the flight provider option (Goldendreams-trv.com will not act as a record dealer in any case at all).

The payment will be processed safely from your credit card or debit card to account for the flight provider via a third-party payment processor. Any payment made in favor of the provider of the journey in this manner represents in each case a payment for the value of the attachment (or part of the value) of your party for the service or product specified in the final payment (edit of payment) of such prices (or part thereof) due for payment, and you are not entitled to recover such payments.

Important: For certain rates (non-recoverable) or special offers, please note that payment may be required to the provider by bank transfer (if any) or through your credit card, and therefore may be pre-authorized or resolved (sometimes without the possibility of recovery) when the flight is booked. Please check the details (booking) of your product or service that you have selected in detail to find out which of these conditions before making your flight reservation.

You cannot hold Goldendreams-trv.com liable for any deductions (declared, (alleged), unauthorized or false) by the provider of the trip and no value can be collected or recollected for any authorized and valid deductions by the provider of the trip (including pre-paid rates, non-attendance fees and cost cancellations) on your credit card.

In the event of an unauthorized fraud or use of your credit card by third parties, most banks and credit card companies assume the risk and cover all costs resulting from such fraud or misuse. This may sometimes be subject to receivables (mostly €50 or equivalent in your local currency). To be able to compensate you, please ensure that this fraud case is reported by informing your credit card provider (consistent with their reporting rules and requirements) and then please contact us immediately.

Advance Payment, Cancellation, Non-Attendance and Detailed Conditions

When a flight is booked through the flight provider, you accept and approve the relevant cancellation and non-attendance policy of this provider, and any conditions and provisions Additional service provider (delivery) that may apply to your reservation or during your journey (Including the detailed conditions of the flight provider provided on the platform as well as the internal rules of the provider) including services provided and/or products offered by the tour provider.

Please note that certain prices, fees and special offers are not eligible for cancellation, recovery or change. The tour provider may deduct the applicable city/tourism taxes in case of non-free cancellation or non-attendance. Please verify the product(s) or service information carefully for any such condition before making a reservation.

Please note that a flight reservation requiring a deposit or payment (in whole or in part) may be cancelled (without specific prior notice or warning) to the extent that the amount/amount (remaining) involved cannot be fully collected at the relevant payment date in accordance with the relevant payment policy for the provider of the trip and reservation. Advance payment and cancellation policies may vary according to each piece, product or service per trip.

                        Important: Late payment, wrong bank, credit card or debit data, invalid
                        credit/debit cards or insufficient funds are your own responsibility and you may not be entitled
                        to
                        refund the amount or any advance payment (non-refundable) unless the provider agrees or allows
                        under
                        the (advance) and cancellation policy.
                    

If you wish to offer, modify or cancel your flight reservation, please refer to the electronic booking confirmation message and follow the instructions contained therein. Please note that you may pay for the cancellation in accordance with the (pre) cancellation and payment policy and the non-attendance of the provider of the flight or are not subject to any payment of any amount paid (in advance).

If you experience a late or delayed arrival on the date of registration of arrival or arrival of guests on the following day, make sure that you so inform the provider of the flight (in due course/as a matter of urgency) so that they can determine the expected time for your arrival to avoid cancelling (booking) your flight or paying a non-attendance fee.

Communication and Correspondence

You agree to book the flight on the receipt of (a) an e-mail we may send you shortly before your arrival, so that we can provide you with information about your destination and some information and offers. (Including offers by third parties, according to the degree to which they were involved in obtaining such information) Related to your trip (booking) and destination, and (b) e-mail we'll send you after your arrival, inviting you to evaluate (with) tour providers and tour service and (c) e-mail we may send you after your stay inviting you to fill out our guest ratings module.

You will need to use the correct email address to properly complete and secure your reservation, we are not responsible for any (and are not obliged to verify any) false email address, any spell error, mobile phone number or inaccurate or false credit card number.

Any claim or complaint against or in connection with the service of the journey must be sent immediately, or in any case within 30 days after the specified day of consumption of the service or product (e.g., departure date). Any complaint or claim sent after 30 days may be dismissed and the claimant loses the right to any compensation (for damage or costs).

Given the constant price and availability updates, we urge you to make screen footage to support your position when booking (if necessary).

Unacceptable Content Policy

Goldendreams-trv.com will not accept assessments that include:

Lewd words, explicit sex, hate speech, discrimination, threats or violence
Full names or personal attacks on staff
Promotion of illegal activities (such as drugs and prostitution)
Websites, e-mails, addresses, telephone numbers and credit card details
Politically sensitive comments

Liability

Depending on the limitations set forth in these terms and conditions and to the extent permitted by law, we shall be liable only for direct damages suffered, paid or incurred by you due to a defect in our service obligations. Our liability amounts to the total amount of the total cost of reservation as indicated in the electronic reservation confirmation message (whether for one event or a series of related events).

In any case and to the extent permitted by law, neither we nor any of our officials, directors, employees, agents, subsidiaries, distributors and subsidiaries of our partners (distributors), licensee, agent or other participant in the creation, sponsorship and promotion shall be responsible for any punitive, special or indirect penalty or resulting damage or loss.

It does not assume responsibility (and relinquishes responsibility) for the use, validity, quality, convenience, physical fitness and due disclosure of the journey and does not provide any undertakings, guarantees or conditions of any kind in this regard, whether implicit, legal or otherwise, including any implied guarantees of trade, ownership, non-violation or convenience for a particular purpose.

Intellectual Property Rights

Unless otherwise provided, software for our services, available on our platform or used by our website, and intellectual property rights (including copyright) for the contents of our platform, information about it and materials available on it, are owned by its suppliers or tour providers.

All contents of the Goldendreams-trv.com are copyrighted. The site is available for personal rather than commercial use. You cannot modify, copy, distribute, send, view, execute, reproduce, publish or create derivative works, transfer or sell any information, programs, products or services obtained from the site.

The website and the names of the companies that have a partnership, and any other product or business name that relates to Goldendreams-trv.com is one of our registered brands or brands. Other products and company names referred to on the site are their owners' trademarks.

Indemnification

As a condition of the use of this site, you agree to prevent damage from us and to compensate us for any and all obligations, losses, suits and expenses (including legal fees) and damages (whether direct or indirect) arising out of claims arising out of your use of this site, including, but not limited to, any claims alleging validity that constitute a violation of this Convention by you.

Goldendreams-trv.com will in no way be liable to you for any direct, indirect, private, accidental, corollary, disciplinary, subsidiary, model, etc. (Including but not limited to loss of employment, loss of income, loss of expected profits, loss of any financial or other interest or damage of any kind).

Payment Information

Payment is accepted using most credit cards or direct debit cards. And you can include other passengers in your booking on our website.
Payment is accepted through credit cards issued by various States, and some credit cards issued by certain prohibited States may be kept on our site and not allowed during the reservation process.
Payment via unlocked direct debit cards is accepted by the issuing banks for use on e-commerce sites. If your debit card does not run on the website, please contact the card's issuer for activation.
Your credit card or direct debit card will be deducted when you make the reservation.
The ticket will be sent to your e-mail registered with the payment.

Important note: Goldendreams-trv.com does not incur any liability and is not liable for any unauthorized loss, damage, loss or entry associated with credit card or direct debit card data.

We'll do our utmost to keep secret when you pay online. This includes the confidentiality of information on the credit card and personal information. All your personal information is encrypted when you book your travel online.

Fraud Prevention

If your reservation shows signs of fraud, abuse, or suspicious activity, it is possible for Goldendreams-trv.com to cancel the travel reservation compatible with your name, email or account, as well as to cancel any associated Goldendreams-trv.com accounts. In addition, the site may check your credit card if you have conducted any fraudulent activity, reserve the right to take any legal and/or civil action and may be liable for any cash losses to the site, including litigation costs and damages.

Goldendreams-trv.com reserves the right to take all necessary steps to ensure confidentiality, safety and integrity of the system while caring for our customers and protecting their information.

Passenger & Luggage Transport

The transport of passengers and their luggage is subject to the airline's transport requirements.

The transport of passengers and their luggage may also be the subject of the Warsaw Convention of 1929 or the Montreal Convention of 1999, and other applicable legislation that may limit or provide for the liability of the airline under certain circumstances.

User Responsibilities

Using the Goldendreams-trv.com website you declare and agree to:

You agree to use the site only for personal and non-commercial use.
Use of site services only for legal reservations.
At least 18 years of age and having the legitimate right to establish a legal obligation.
To inform all other persons on whose behalf I have seized of the provisions used in the reservation, including all applicable rules and restrictions.
No fake or speculative reservation is made or in anticipation of the request.
Not to distort, change or interfere with the "appearance and shape" front interface of the site or the basic program code.
Failure to do any work that may lead to any unlikely or inappropriate pressure on the site or its infrastructure.
Your personal responsibility is to abide by all special conditions and provisions which include, but are not limited to, full payment of all amounts due in a timely manner.
Nothing shall be done that may cause harm, conflict with, or impede access to or damage the availability of content on the site.
No files carrying computer viruses or other codes, or programs designed to intercept, destroy or limit the location function.
Failure to publish, distribute or download any defamatory, offensive, harmful, threatening, abusive, racist, morally inappropriate or other illegal content.
No threat, inconvenience, abuse, confusion, or attack on the rights of others, including their individual rights.
Failure to obtain or attempt to obtain unauthorized access to the site or any account of a member on the site.
Not to access, monitor or copy any content or information from this website using robots, spiders, scrapers, or any other automated means without explicit written permission.
Not to make a deep connection to any part of this site for any purpose without our express written permission.
Merge any part of this site with any other site without prior written permission.

Prohibited Information

You agree not to add, display, load, modify, publish, transfer, update or share the following:

Information belonging to another person which the user has no right to retain.
Unwanted information, which causes serious harm to minors, or information that is racist, offensive to the privacy of others or ethnically hated, or that urges and encourages money laundering or gambling.
Information violating any patent, trademark, copyright or other property rights.
Information deceiving or misleading the consignee about the origin of this message or any offensive or threatening information.
Information that threatens the unity, safety, defense or security of the States with which we work or the friendly relationship with foreign States or any public order.
Information through which a particular identity is impersonated.

Breach of Terms

If the passenger's company finds that you have breached any of these terms and conditions, on the other hand, it has been proved otherwise when using the site, it reserves the right to:

Warn you not to violate these terms and conditions, and ask you to cease this behavior.
Delete any material or content you may have posted without warning.
Take measures (including stopping, suspending or restricting your access) to prevent you from using the site.
Cancel any reservations that you may have made, without referring to you.
Report your activities to Internet service providers or competent authorities.

Governing Law

Your use of the site and its terms and conditions are governed by the laws of the State of the Kingdom of Saudi Arabia and you agree to submit to the judicial authority of the courts of Saudi Arabia.

It is possible for Goldendreams-trv.com to give you notifications and communication data via e-mail, regular mail, website or other means. Except as provided in contravention of this law, notices must be sent to Goldendreams-trv.com via the courier to the registered office address.

Goldendreams-trv.com seeks, to the extent possible, to provide information on its site with extreme accuracy. However, some mistakes may be made from time to time. Goldendreams-trv.com and any of her partners bear no responsibility for any error in the information contained in the site.

The terms and conditions become effective once they are posted on the site and will have no retroactive effect on any pre-existing reservations.

You must read these terms and conditions every time you visit the website to ensure that you are aware of all the previous terms and conditions. Therefore, continuing to use the site is considered your consent to any change in terms and conditions.

Mobile Services

Using Fi-N applications to access the site and its partners' services, you agree to adhere to all the terms and conditions listed here, as well as the other conditions of service. Your continued use of mobile services is conditional on compliance with these provisions.

With your use of mobile services, you acknowledge and agree that Fi has no obligation to do repair, support, upgrade or update mobile service or provide all or any specific content via mobile service. In addition, you acknowledge and agree that we may access, collect and use data that can include personal information that the mobile device automatically makes available to our apps, consistent with our privacy policy.

How to Communicate with Us

First: Send a message to the address Goldendreams-trv.com or fill in the help request form available on the site and send it to the customer service available on the site.

You must read these terms and conditions every time you visit the website to ensure that you are aware of all the terms and conditions. Continuing to use the site is considered your consent to any change in terms and conditions.

Terms and Conditions