Terms & Conditions

Please read our terms and conditions carefully before booking

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The following conditions describe your obligations as a customer when purchasing either an independent tour or a group tour through us. The terms "we", "us" and "our" refer to Almarsa Travel and Tourism Agency. The term "you" refers to the customer.

Booking Policy

Reservations can be made through our agency's website, over the phone, or in person at our office.

  • Customers are required to provide accurate information such as travel dates, destination preferences, and the number of travelers.
  • We may request a deposit or full payment at the time of booking.
  • Bookings are subject to availability and confirmation by our agency.
Important: Please ensure all information provided is accurate to avoid any issues with your reservation.
Confirmation Process

Booking Confirmation

The travel agency will provide customers with a booking confirmation that includes the travel itinerary, reservation details, and any relevant vouchers.

Verification

Customers are advised to review the confirmation for accuracy and contact the travel agency immediately if any discrepancies are found.

Cancellation & Refunds

Cancellation Deadline

Customers can cancel their booking within a specified timeframe to be eligible for a refund. Customer is liable for any transaction charges associated with the refund process.

Refund Eligibility

Non-refundable components: Some travel arrangements, such as non-refundable flights or hotel reservations, may not be eligible for a refund.

Cancellation by Us

We reserve the right to cancel the passenger tour. However, we will not do so unless forced by unforeseen circumstances such as flight cancellations, civil or political unrest or "force majeure".

Note: We will tell you about any small changes before departure. If we think a necessary change is important, we will tell you about it as soon as we can and give you the opportunity to either accept the change or cancel and accept a full refund.
Modification of Bookings

Changes to Reservations

Customers can request modifications to their bookings, such as changing travel dates, accommodations, or adding services.

Fare or Price Differences

Customers may be responsible for any fare difference or price adjustments resulting from modifications.

Payment

Deposit Requirements

The travel agency may require a deposit at the time of booking to secure the reservation, particularly for package deals or high-demand services.

Full Payment

Customers may be required to pay the full amount before the designated deadline, typically before the travel departure date.

Travel Documentation

Customers are responsible for obtaining and ensuring the validity of passports or any other required travel documents.

Reminder: Please check your passport validity well in advance of your travel date.
Travel Insurance

The travel agency may recommend or offer travel insurance coverage and provide information on the terms, coverage limits, and claims process.

We strongly recommend purchasing comprehensive travel insurance for your protection.

Liability

The travel agency may outline its liability limitations and disclaimers regarding unforeseen events, third-party services, or force majeure situations.

Acceptance of Risk

Clients are only accepted on the understanding that they fully accept, appreciate and understand the possible risks of a tour and that they agree to take these risks under their own free will.

Passports & Visas

You are responsible for ensuring you have a valid visa for the destination you are travelling to where required. We will provide you with support paperwork and also advise you on the visa process but you must be aware that visa regulations change constantly and differ between Embassies in different countries.

Important: Our advice should only be taken as a guide and you should ensure you are aware of all the up to date requirements from your government state advice and the nearest Embassy of the country you are visiting.
Force Majeure

Force majeure is any event or circumstances which we could not, even with all due care, foresee or avoid.

Such events may include but are not limited to:

  • War, riot, civil strife
  • Natural disaster
  • Adverse weather or road conditions
  • Fire
  • Cancellations, changes in schedules
  • All similar events outside our control
Local Laws

Customers are required to follow local laws and regulations at all times.

Warning: In the result of a breach of local law, we will not be held in any way responsible and the customer will take responsibility for any consequences, financial or otherwise, that arise from their actions.

Customers are required to follow the guidance and our company rules at all times.

Privacy Policy

This privacy policy only covers information collected at this website. All Almarsa Travel websites are currently covered by this privacy policy.

Security

We are committed to handling your personal information with high standards of information security.

  • Personal information provided on the website are transmitted through a secure server.
  • Our Customer Care center also operates over a private, secure network.
  • We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect.